Diffuser & Refill Gift Set

Hi Mandy, thank you for shopping with us in our Wrexham Store. We're delighted to hear you are enjoying our Myrrh & Tonka Reed Diffuser! Thank you for sharing your lovely feedback and we look forward to welcoming you back in store when you are ready for another fragrance.

Hi Emma,

Thank you so much for leaving a review for our Melon & Cucumber Reed Diffuser Refill. We're really happy to hear that you love the fragrance and that your order arrived quickly and well-packaged. Thanks again for choosing Marsden & Whittle for your home scenting.

Thank you for taking the time to leave such a lovely review! It was great to meet you at the Liverpool Chinese New Year event. We're so happy to hear that you and your partner are enjoying our Cuban Tobacco & Oak Reed Diffuser. It's great to know that it's long lasting and has a beautiful aroma. We appreciate your support and hope you continue to love it. Have a wonderful day!

Hello Sally,

Thank you for your order and for taking the time to leave us a review. I am very sorry that you did not receive a reply from us after you contacted us on 6th February. We did receive your message where you mentioned that you have previously purchased Linea diffusers. Unusually, around the same time, we also received a second contact from another customer who also mentioned that they used to use the Linea Lemongrass & Ginger Diffusers - I'm afraid a memebr of our team mistook both emails for the same customer. We would welcome an opportunity to resolve this with you, as we want all our customers to have a 5-star experience. I will follow-up with you directly on email.

Best regards,

Matt

Hello Sally,

Thank you for your order and for taking the time to leave us a review. I am sorry to hear that you are disappointed with the scent coming from your Lemongrass & Ginger Reed Diffuser. We want all our customers to have a 5-star experience. Looking at the photograph you have provided it appears that the reed diffuser has been placed beside an open window. Placement is key with reed diffusers and we would recommend not placing the diffuser near open windows, open chimneys, or strong draughts, as the difference in pressure between the air inside and outside the room can cause the scent to be drawn out of the room.

We sincerely apologise for not responding to you after you contacted us on 6th February - due to an admin error our team thought that they had responded to you and that your case was being looked at. We will pick up with you directly as we would welcome an opportunity to resolve this for you to your satisfaction.

Best regards,

Matt

Hello Ali,

Thank you for shopping with us and for taking the time to leave such a lovely review for our Pink Fizz & Pomelo Reed Diffuser. We are thrilled to hear that you love the product and that it has made your bathroom smell amazing. We appreciate your support and are happy to know that you have purchased more diffusers and a room spray as Christmas gifts. We strive to provide high-quality products and prompt service, so we are glad to hear that we have met your expectations. Thank you for supporting our small business. Wishing you a very Merry Christmas and a Happy New Year.

Best wishes,

Matt

Hi Carol,

Thank you so much for taking the time to leave this kind review about our Cranberry, Orange & Cinnamon Reed Diffuser. We're happy to hear that you love the subtle scent and appreciate the quality of our diffusers. We are sorry for the leak in the packaging that you experienced but are glad to hear that you received 5 star customer service with a prompt replacement. It is a pleasure to have you as a customer and we hope you continue to enjoy our products. Wishing you a very Merry Christmas and a Happy New Year.

Best wishes,

Matt

Hi Carol,

Thank you for shopping with us in our Wrexham Store and for your kind words! We're so happy to hear that you love the aroma of our Damson Plum, Rose & Patchouli Reed Diffuser. We hope it continues to bring a lovely scent to your home. We look forward to welcoming you back in store again soon. 😊

Hello Lynne, thank you for shopping with us in our Wrexham store and for your kind recommendation of our Dark Honey & Tobacco Reed Diffuser. We're thrilled to hear that it has lasted for such a long time and that you are enjoying it with our handy refills. We appreciate your continued support and look forward to welcoming you back in store again soon. Best regards, Matt

Hi Liz,

Thank you for your kind words and for choosing our Lemongrass & Ginger fragrance as your favorite! We're thrilled to hear that you enjoy it so much and that you have it all around your house. We're also glad that you find our diffuser refills convenient for your existing diffusers. We hope you continue to enjoy our scent, even on holiday. Thank you for your continued custom, it is much appreciated.

Hi Margaret, it was lovely to meet you at Bolesworth last summer. Thank you for taking the time to leave a review for our Myrrh & Tonka Reed Diffuser. We'll be back at the Bolesworth International again so if you're visiting look out for our stand in the Shopping Village. We appreciate your repeat custom and hope you are continuing to enjoy our products in your home.

Hi Lynsey,

Thank you for leaving such a lovely review! We are so happy to hear that you are enjoying our Myrrh & Tonka Reed Diffuser. It's always great to receive compliments from guests on the scent of your home. We appreciate your support and hope you continue to enjoy the fragrance.

Hi Caroline,

Thank you so much for your kind words and for being a loyal customer of Marsden & Whittle! We're thrilled to hear that you're enjoying our Myrrh & Tonka and Damson Plum, Rose & Patchouli Reed Diffusers. We take pride in creating amazing scents that never disappoint. Thank you for your continued support, it means a lot to us!

Hi Elizabeth,

Thank you for taking the time to leave a review. We're so glad to hear that you love the scent of our Lemongrass & Ginger Reed Diffuser and that it's become a staple in your home. It's great to hear that you also take it on holiday with you - what a lovely touch! Thank you for recommending our diffusers. We appreciate your support.